Where bugs become shippable tickets
Tiqzen is bug tracking built for the AI era — capture bugs with screenshots, console logs and screen recordings, draft the ticket with AI, and plug your backlog into any AI agent over MCP. Issues go from report to resolved without the busywork.
Free to try · Bug tracking for product & engineering teams
Checkout total ignores applied coupon
Empty state flashes before dashboard loads
Login button does nothing on Safari 17
Webhook retries duplicate the ticket
Add MCP key rotation to project settings
SDK report drops large screen recordings
Plays well with your stack
A bug tracking platform that does the heavy lifting
From the first bug report to a closed sprint — capture, triage, collaborate and ship, with the busywork automated.
Real-time ticket chat
Discuss issues where they live. Socket.IO-powered chat scoped to each ticket, with reactions, mentions and presence.
Screen recordings & screenshots
Every report can carry a recording, screenshots and console logs — up to 50MB, stored and attached automatically.
Sprints & boards
Drag-and-drop kanban, sprint folders, subtasks, workflow automations and configurable per-project statuses.
GitHub PRs & build status
Link pull requests to tickets — by webhook or by hand — and every CI run lands on the ticket, green or red. Status flows from code to closed.
Dashboards & reports
Response-time and resolution reporting, personal dashboards and a 90-day audit log.
AI release notes
Shipped tickets become release notes — drafted by AI and surfaced to your users in the widget’s what’s-new feed. Every release announces itself.
In-widget support chat
The widget answers customer questions straight from the documents you upload per project — support deflection grounded in your own docs, not a generic bot.
Workspaces, roles & isolation
Public, Internal and Private workspace intents govern who gets in — external invitees stay capped at read/write. Client projects switch the SDK on per customer, roles gate every action, and multi-tenant isolation is enforced at the service layer.
Drop in a bug report widget. Get reproducible tickets.
Embed the SDK and your users file bugs without leaving your app. Tiqzen auto-captures a screenshot, the console log, a screen recording and the environment — then files a triaged ticket and emails the reporter a confirmation.
- Screenshot, console log & screen recording captured automatically
- Idempotency keys de-duplicate retries — no double tickets
- Lands as a categorized BUG with severity, ready to triage
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<script async
src="https://api.tiqzen.com/widget/v1.js"
data-key="pk_your_project_key"></script>
<!-- reports arrive with screenshot, console log & recording;
updates ship from our side — nothing to redeploy -->AI drafts the ticket. Any agent works the backlog.
Describe it once. AI writes the rest.
Type the problem in plain language and the assistant drafts a complete ticket — title, a structured description with acceptance criteria, plus a suggested category, severity and dates — grounded in your project’s PRD documents.
- Structured description with technical requirements & acceptance criteria
- Suggested category, severity and start/due dates
- Reads your PRD documents for project-specific context
Login form fails to submit on Safari
Acceptance criteria
- Login submits on Safari 16+ and dispatches the auth request
- Disabled/loading state shows while the request is in flight
- Regression test covers the Safari form-submit path
Your tickets, inside any AI tool.
Tiqzen ships its own MCP server. Connect Claude or any MCP-compatible agent and it can list and search tickets, create them, and update status, severity and assignee — scoped to exactly the projects an API key can see.
- Eight tools: list, get and search across projects, tickets and users — plus create_ticket and update_ticket
- Per-key project scoping keeps access isolated
- Works with Claude and any MCP-compatible client
// agent calls the MCP server
create_ticket({
projectSlug: "acme-web",
title: "Login fails on Safari",
severity: "Critical",
category: "Bug"
})
// → { ticketId: "ACME-245", status: "Backlog" }Ticket statuses, fully configurable
Per-report capture: video, logs, shots
MCP tools for any AI agent
Audit-log retention out of the box
An SDK and an MCP server, not just a UI
Tiqzen is built API-first. Ship the widget, automate from the terminal, or hand the backlog to an agent.
Typed SDK
One script tag, one key — the widget ships from our CDN and stays current on every site, no redeploys.
MCP server
A first-class Model Context Protocol surface for AI agents.
REST API & webhooks
A REST API for reports and tickets, outbound webhooks, GitHub PR & build events, and inbound email-to-ticket.
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<script async
src="https://api.tiqzen.com/widget/v1.js"
data-key="pk_••••"></script>The whole field, one honest table
Every claim verified on the vendor's live site (July 2026) — including the places where they win. Hover a mark for the detail.
| Console logs | Recordings | AI drafting | MCP | Native backlog | Ticket chat | Release notes | Support chat | Free tier | |
|---|---|---|---|---|---|---|---|---|---|
| Tiqzen | |||||||||
| Marker.io vs Tiqzen → | |||||||||
| Jam.dev vs Tiqzen → | |||||||||
| BugHerd vs Tiqzen → | |||||||||
| Usersnap vs Tiqzen → | |||||||||
| Userback vs Tiqzen → | |||||||||
| Gleap vs Tiqzen → | |||||||||
| Bird Eats Bug vs Tiqzen → | |||||||||
| Jira vs Tiqzen → | |||||||||
| ClickUp vs Tiqzen → |
Trusted where the work happens
Product, engineering and QA teams use Tiqzen to turn noisy bug reports into a clean, shippable backlog.
“The embeddable widget turned vague “it’s broken” messages into reproducible tickets with a recording attached. Our triage time dropped off a cliff.”
“Our agents create and update tickets straight through the MCP server. It feels like the backlog finally lives where the work happens.”
“AI drafts the description with acceptance criteria from our PRD. Engineers tweak instead of writing from scratch.”
“Sprints, screen recordings and GitHub PR links in one place. We retired two tools the week we switched.”
“Real-time chat scoped to each ticket keeps the context with the bug, not lost in a channel.”
“The embeddable widget turned vague “it’s broken” messages into reproducible tickets with a recording attached. Our triage time dropped off a cliff.”
“Our agents create and update tickets straight through the MCP server. It feels like the backlog finally lives where the work happens.”
“AI drafts the description with acceptance criteria from our PRD. Engineers tweak instead of writing from scratch.”
“Sprints, screen recordings and GitHub PR links in one place. We retired two tools the week we switched.”
“Real-time chat scoped to each ticket keeps the context with the bug, not lost in a channel.”
“The embeddable widget turned vague “it’s broken” messages into reproducible tickets with a recording attached. Our triage time dropped off a cliff.”
“Our agents create and update tickets straight through the MCP server. It feels like the backlog finally lives where the work happens.”
“AI drafts the description with acceptance criteria from our PRD. Engineers tweak instead of writing from scratch.”
“Sprints, screen recordings and GitHub PR links in one place. We retired two tools the week we switched.”
“Real-time chat scoped to each ticket keeps the context with the bug, not lost in a channel.”
“The embeddable widget turned vague “it’s broken” messages into reproducible tickets with a recording attached. Our triage time dropped off a cliff.”
“Our agents create and update tickets straight through the MCP server. It feels like the backlog finally lives where the work happens.”
“AI drafts the description with acceptance criteria from our PRD. Engineers tweak instead of writing from scratch.”
“Sprints, screen recordings and GitHub PR links in one place. We retired two tools the week we switched.”
“Real-time chat scoped to each ticket keeps the context with the bug, not lost in a channel.”
Questions, answered
Still curious? Create a workspace and see for yourself.
Click "Try now", pick a workspace name and your own URL, and verify your email — your Tiqzen workspace is ready in minutes, no invitation needed.
Start turning bug reports into shipped fixes
Create a workspace for your team — capture, AI-draft, and automate your backlog from day one.