AI ticket assistant

AI drafts the ticket. Your team just reviews it.

Describe the problem in plain language and the assistant produces the complete ticket — searchable title, actionable description, testable acceptance criteria — grounded in your project's PRD documents, not generic boilerplate.

ai draft · grounded in checkout-prd.md
Raw report

"checkout is broken?? clicked pay nothing happens, tried twice, on my phone. pls fix ASAP client demo tomorrow!!"

Drafting…

What every AI draft includes

A structured description

Context, technical requirements and reproduction notes, not a wall of prose.

Acceptance criteria

Concrete, testable conditions QA can tick off one by one.

Category and severity suggestions

Triage starts from a sane default instead of a blank dropdown.

Start and due dates

Proposed from the description's urgency.

Context is the moat

Grounded in your PRD, not the internet

The assistant reads the PRD documents attached to your project, so drafts speak your product's language — real feature names, real user roles, real constraints. That's why engineers tweak instead of rewriting.

STO-512 HIGH BUG AI draft

Checkout: discount code silently dropped on retry

screenshot.png

console

✕ TypeError: value is null

⚠ retry fired ×3

last 200 lines attached

recording · 0:42
LF MD
Ready to triage

Where the tickets come from

Typed directly in the app

Describe it once, review, file it.

Widget reports

From widget reports — messy complaints become structured tickets with the screenshot and console log attached.

Claude over MCP

From Claude over MCP — agents compose and file tickets through the same assistant.

Included, not an add-on

Most trackers sell AI per user or gate it behind premium tiers. Tiqzen bundles drafting into every plan — AI writes the first version, your team stays the author of record. See pricing →

25
drafts / mo · Free
200
drafts / mo · Team
PRD-grounded · Business
$0
per-user AI fees

Every plan includes AI drafting

25 drafts a month free, 200 on Team, unlimited PRD-grounded drafting on Business. Never a per-user AI add-on.