Built for working a bug together
Ticket-scoped rooms
Each ticket carries its own live chat; context never bleeds across issues.
Mentions
Notify exactly the person whose input is blocking progress.
Reactions
A thumbs-up on a proposed fix beats a meeting.
Why channel chat loses bugs
Channel chat organizes conversation by team; bugs need it organized by problem. Same discussion, two homes:
#frontend · Tue
search bar clears itself?? anyone seen this
DM · Wed
did we decide on the debounce fix? can't find the thread
#general · 3 weeks later
why was this closed? where's the repro?
3 places · 0 evidence · nobody caught up
Repro'd on staging — console log points at the debounce. @Sofia can you confirm the recording?
Confirmed at 0:42 — value clears exactly on the re-render. Evidence is all on the ticket.
seen by 2
1 ticket · evidence attached · new assignee reads and ships
In every plan, from day one
Chat isn't an upsell — it ships in the Free plan alongside the widget and MCP access. Ticket-scoped real-time discussion is an Tiqzen exclusive in this class:
Open your first ticket chat in minutes
Invite the team, drop a message on any ticket, and watch presence light up. When the bug closes, the discussion stays — searchable, attributed, attached to the fix.